Lessons learned from thesis

This study is an application of the Systemic Lessons Learned Knowledge (Syllk) model that enables management to conceptualise how organisational know-how for storytelling is wired (distributed) across various elements of an organisation. The research method consisted of action research cycles within a large division of a government organisation. Storytelling interventions and initiatives were implemented with two action research cycles completed. Actions and changes were observed, monitored, evaluated, and reflected on using an after action review process. This study has established that the alignment of the people and system elements (learning, culture, social, technology, process and infrastructure) can positively influence an organisation’s capability for storytelling, and therefore learn lessons from stories of past project experiences.

Lessons learned from thesis

lessons learned from thesis

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